On a scale of 1-5: a comparison of user survey tools

At the moment I’m at a very exciting point in my career. I’m in a role that gives me the ability to shape a growing area of our business and make it as successful as possible. I’m really enjoying the challenge and the rewards that accompany it.

Building a UX team

This week saw the end to a long search for a new User Experience Practitioner to join the team. We ended up in the fortunate position of having to chose between 2 very strong candidates. Thanks to discussions with several people around the company the decision was made that in the end we would take both!

We weren’t initially looking for specialist skills but as it turns out both candidates compliment each other, and the current creative team really well. The first new UX Practitioner is joining us following an internship at Motorola having completed a Masters in Ergonomics. The second is joining us from Ipsos Mori, the second largest survey research organisation in the UK.

User surveys as a remote research tool

Remote surveys are an integral part of our User Centered Design process, and although this is something we currently do well I can’t wait to see how much further we can push them in the coming months with the new injection of knowledge. The timing couldn’t really have been any better, predominantly for two main reasons:

  1. Existing clients seem to be opening up to the importance of User Experience at the moment, possibly due to the current economic climate,. Relatively cost effective solutions such as surveys seem to be very popular.
  2. Recently I’ve been researching the different options available for creating remote (online) surveys. Currently we either use simple solutions developed in-house or existing tools such as SurveyMonkey.

Comparing survey tools

As I was already carrying out research I thought it would be worth sharing my findings with you lucky people! I decided to look into 3 different services;

  1. Google Docs (forms)
  2. SurveyMonkey
  3. Survs

I only recently stumbled across Survs but it looked like an interesting option and one that was more than worthy of inclusion. Much like SurveyMonkey, Survs is “a collaborative tool that enables you to create online surveys with simplicity and elegance”. Its been developed by Enough Pepper a “(proudly) small company located in the engaging city of Lisbon, Portugal.”

Currently Survs is in public Beta. If you’d like to have a closer look at it go to Survs.com and request an invite.

The results

I’ve developed a set of criteria that each service has been graded against. I’m actually quite surprise by which service came out on top. In a couple of days time I’ll be blogging the results. If you’d like to be notified once they’re posted you can either subscribe to the RSS feed, sign up to receive notification by email or follow me on Twitter.

If you have any views on the websites I’ve selected or would like to suggest an alternative please feel free to leave a comment.


One thought on “On a scale of 1-5: a comparison of user survey tools

  1. Unrelated point, but interesting that Survs is developed by “(Enough) Pepper”, which just so happens to be the name of the add-ons for Shaun Inman’s Mint, the design of which is strikingly similar to that of Survs.

    I did say unrelated :p


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